Download CMMI for Services: Guidelines for Superior Service by Eileen Forrester, Brandon Buteau, Sandra Shrum PDF

By Eileen Forrester, Brandon Buteau, Sandra Shrum

CMMI® for providers (CMMI-SVC) is a finished set of instructions to aid agencies identify and increase techniques for providing companies. by way of adapting and increasing confirmed criteria and top practices to mirror the original demanding situations confronted in provider industries, CMMI-SVC deals services a pragmatic and targeted framework for reaching larger degrees of provider caliber, controlling bills, enhancing schedules, and making sure consumer satisfaction.

 

This crucial booklet contains either an advent to the CMMI-SVC version and an authoritative reference for it. The contents contain the full version itself, formatted for speedy look up. additionally, the book’s authors have sophisticated the model’s introductory chapters; supplied marginal notes to elucidate the character of specific strategy components and express why their practices are beneficial; and inserted longer sidebars to provide an explanation for vital suggestions. short essays via individuals with adventure in several program components additional illustrate how the version works in perform and what advantages it offers.

 

The booklet is split into 3 parts.

 

Part One begins by means of completely explaining CMMI-SVC, its thoughts, and its use. The authors supply strong information regarding provider recommendations, together with a dialogue of lifecyles in provider environments; define find out how to begin utilizing CMMI; discover tips on how to in attaining method advancements that final; and supply insights into the relationships between strategy areas.

 

Part describes time-honored objectives and accepted practices, then information the whole set of CMMI-SVC method components, together with particular pursuits, particular practices, and examples. the method components are equipped alphabetically by means of acronym for simple reference.

 

Part 3 contains numerous necessary assets, together with CMMI—SVC-related references, acronym definitions, a thesaurus of phrases, and an index.

 

Whether you're new to CMMI versions or are already conversant in a number of of them, this publication is a vital source for provider prone attracted to studying approximately or imposing technique improvement.

Show description

By Eileen Forrester, Brandon Buteau, Sandra Shrum

CMMI® for providers (CMMI-SVC) is a finished set of instructions to aid agencies identify and increase techniques for providing companies. by way of adapting and increasing confirmed criteria and top practices to mirror the original demanding situations confronted in provider industries, CMMI-SVC deals services a pragmatic and targeted framework for reaching larger degrees of provider caliber, controlling bills, enhancing schedules, and making sure consumer satisfaction.

 

This crucial booklet contains either an advent to the CMMI-SVC version and an authoritative reference for it. The contents contain the full version itself, formatted for speedy look up. additionally, the book’s authors have sophisticated the model’s introductory chapters; supplied marginal notes to elucidate the character of specific strategy components and express why their practices are beneficial; and inserted longer sidebars to provide an explanation for vital suggestions. short essays via individuals with adventure in several program components additional illustrate how the version works in perform and what advantages it offers.

 

The booklet is split into 3 parts.

 

Part One begins by means of completely explaining CMMI-SVC, its thoughts, and its use. The authors supply strong information regarding provider recommendations, together with a dialogue of lifecyles in provider environments; define find out how to begin utilizing CMMI; discover tips on how to in attaining method advancements that final; and supply insights into the relationships between strategy areas.

 

Part describes time-honored objectives and accepted practices, then information the whole set of CMMI-SVC method components, together with particular pursuits, particular practices, and examples. the method components are equipped alphabetically by means of acronym for simple reference.

 

Part 3 contains numerous necessary assets, together with CMMI—SVC-related references, acronym definitions, a thesaurus of phrases, and an index.

 

Whether you're new to CMMI versions or are already conversant in a number of of them, this publication is a vital source for provider prone attracted to studying approximately or imposing technique improvement.

Show description

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Extra resources for CMMI for Services: Guidelines for Superior Service

Example text

SCAMPI class C is the most flexible and least rigorous method that uses a scale defined by the organization for evaluating processes. html. The Purpose and Function of Appraisals An appraisal can be used at various points in an organization’s process improvement program to (1) identify weaknesses that should be addressed, (2) monitor the success of the program, and (3) prove Chapter 3 How to Start Using CMMI 37 that the program has achieved a level of success. Typically, SCAMPI B or C appraisals are used for (1) and (2), and a SCAMPI A appraisal is used for (3).

The CMMI Framework is a structure that allows the use of multiple models that serve different constituencies while maintaining a strong CMMI identity. Within the CMMI Framework, model components are classified as either common to all CMMI models or applicable to a specific area of interest or constellation. , Services, Development) to produce a model. Some of this material is shared across constellations, and other material is unique to only one. A “constellation” is defined as a collection of components that are used to construct models, training materials, and appraisal-related materials in an area of interest.

Because CMMI for Services, SOA, and SaaS practitioners all use the terms service and system somewhat differently, and because it’s quite possible for CMMI for Services, SOA, and SaaS to all be employed in a single context, some confusion is likely if you are not sensitive to those differences. , a service system) refers to all the resources required to deliver services. When done properly, the operation of a service system causes service delivery. Service systems may incorporate subsystems that are themselves information technology systems, but these IT systems might represent only a small fraction of a total service system infrastructure.

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