Download Implementing IT Processes: The Main 17 IT Processes and by Lionel Pilorget PDF

By Lionel Pilorget

Information expertise performs a tremendous position in our society. because of approach integration and technique automation, an organization has to depend on performant details structures. to accomplish this aim, it is very important have correct IT strategies in position at the one hand to make sure present operation and nevertheless to allow the winning advent of latest applied sciences. as soon as IT approaches are outlined and defined, interrelations come into sight, which enable to realize a suitable point of maturity.

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By Lionel Pilorget

Information expertise performs a tremendous position in our society. because of approach integration and technique automation, an organization has to depend on performant details structures. to accomplish this aim, it is very important have correct IT strategies in position at the one hand to make sure present operation and nevertheless to allow the winning advent of latest applied sciences. as soon as IT approaches are outlined and defined, interrelations come into sight, which enable to realize a suitable point of maturity.

Show description

Read Online or Download Implementing IT Processes: The Main 17 IT Processes and Directions for a Successful Implementation PDF

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Extra resources for Implementing IT Processes: The Main 17 IT Processes and Directions for a Successful Implementation

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The following is a proposal involving 6 persons: Service manager Project portfolio manager Application development manager IT architect/IT security officer IT operations manager IT controller/IT quality officer 48 4 IT Governance and Process Roles Strategic 2 main roles CIO + IT management Tactical 2 main roles Service manager / account manager IT project manager / release manager Operational 4 main roles Configuration manager Help desk agent System owner • 2nd-level support • Problem owner • Task force member Application expert • 2nd-level support • Problem owner • Task force member Fig.

The CIO represents the highest management level in the IT organization. In many enterprises, the CIO is a member of the executive board. 2. IT management: Department heads are typically responsible for various IT teams. 3. IT middle management: This level includes group leaders and project managers. 4. IT employees: This term refers to all IT employees who are paid by the enterprise and have no managerial responsibilities. 3) are defined for the HR management process. 3 Main activities in P02 – HR Management Main activity Define the IT set-up/ organization Description A decision on whether to “make or buy” is made on the basis of the IT strategy.

Definition of the IT architecture and standards (see Path 3): The architecture offers an important framework for accurately setting up the conceived IT solutions. For instance, IT security guidelines are worked out at this juncture. Definition of the IT organization (see Path 4): The decision to “make or buy” is to be made with respect to the provision of the IT services. An IT organization is conceived with a view to resources that are available within the enterprise. An organizational chart is drafted for the corresponding IT organization.

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