By Shoshana Zuboff
A famous Harvard social scientist files the pitfalls and provides of automatic expertise in company life.
Zuboff asserts that the pc is paving the best way for a redistribution of authority within the place of work. "Geared to managers and information-systems specialists, her findings, notwithstanding ponderously written, can be of price to people who are looking to get the main wisdom and tool from computerization," acknowledged PW.
My personal conversion from djvu; textual content layer is preserved, define (aka toc) additional. i will additionally add the unique djvu if anyone's .
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Extra resources for In the Age of the Smart Machine: The Future of Work and Power
You then find yourself facing two more automatic doors at right angles to one another. The door on the right leads to a narrow snack area with booths, cabinets, a coffee machine, and a refrigerator. The door to the left leads into the control room. It will not open until the first door has shut. This ensures that the filtered air within the control room is protected from the fumes and heat of the bleach plant. The same routine holds in reverse. When a man leaves the control room, he presses a button next to the frame on the inner door, which opens electronically.
The natural attitude can also stand in the way of awareness, for ordinary experience has to be made extraordinary in order to become accessible to reflection. This occurs when we encounter a problem: when our actions do not yield the expected results, we are caught by surprise and so are motivated to reflect upon our initial assumptions. 2 Awareness requires a rupture with the world we take for granted; then old categories of experience are called into question and revised. ,,3 In the organizations I have studied, the introduction of information technology provided just such a sense of crisis.
The intrinsic power of its informating capacity can change the basis upon which knowledge is developed and applied in the industrial production process by lifting knowledge entirely out of the body's domain. The new technology sig nals the transposition of work activities to the abstract domain of infor mation. Toil no longer implies physical depletion. "Work" becomes the manipulation of symbols, and when this occurs, the nature of skill is redefined. The application of technology that preserves the body may no longer imply the destruction of knowledge; instead, it may imply the reconstruction of knowledge of a different sort.