By Gregory H. Watson
A brand new replace of the vintage textual content on benchmarkingStrategic Benchmarking Reloaded with Six Sigma updates benchmarking, the progressive enterprise functionality method, by means of including statistical suggestions from Six Sigma. those methodologies mix to shape a robust platform for bettering any company's performance. This new revision stories the 1st twenty-five years of improvement in benchmarking and contours new appendices, case reports, and themes, making this the main whole and entire assurance of the topic available.Topics include:* Stimulating company development with benchmarking* Linking Six Sigma to strategic making plans and benchmarking* knowing the essence of procedure benchmarking* Making statistical comparisons in benchmarking* employing benchmarking effects for optimum software* Reviewing classes discovered from outdated case reports* engaging in a strategic benchmarking examine* acting an operational benchmarking examine* Mainstreaming benchmarking into strategic making plans* making a sustainable benchmarking strength* Plus: appendices protecting the benchmarking code of behavior, working techniques, and internet assets
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Additional resources for Strategic Benchmarking Reloaded with Six Sigma: Improving Your Company's Performance Using Global Best Practice
The objective of process benchmarking is not to calculate a quantitative performance gap, but to identify best practices that may be adapted for improvement of organizational performance. There are two categories of process benchmarking studies that may be differentiated according to their application as strategic or operational 2. Gregory H. Watson, Strategic Benchmarking (New York: Wiley, 1993). 5 THE BUSINESS CONTEXT OF BENCHMARKING Performance Measurement Process Benchmarking What is the level of performance that an organization has achieved?
Difficulty in identifying the companies to benchmark. • Difficulty in establishing the appropriate contact for a study. 4. So far our attention has been placed on defining those terms that specify the taxonomy of benchmarking: the types of benchmarking studies, the focus area of the study, and the sources of the data. In addition, there is another set of terms that describe the different component parts of a benchmarking study. DEFINITIONS OF THE COMPONENTS OF A PROCESS BENCHMARKING STUDY In order to be clear about how a benchmarking study is performed, it is important to learn some terminology that is commonly used to refer to the different parts of a benchmarking study.
Note that customer perception research is attempts to adjust the functionality of a product to the needs of the customer, while advertising is an attempt to adjust the customer need to the product functionality. What a difference this slight twist makes in terms of the objective of a research project! xxxvi Introduction are weaknesses that are inherent in many art-like benchmarking processes. Taking a walk in a factory does not constitute a benchmarking site visit—this is industrial tourism. Brief conversations with colleagues at a conference are not benchmarking—these are chats.